Haven or hell? Telework, flexibility and family in the e-society: a Marxist analysis

Received: 30 June 2005 Revised: 30 December 2005 Accepted: 20 June 2006 Abstract The reconfiguration of the home-work boundary that at-home telework entails has significant implications for gender issues and the use of ubiquitous information and communications technologies (ICTs). By presenting a Marxinspired dialectical analysis of the family and home as both ‘haven and hell’, we develop a critique of proposed advantages for women home workers. Not only do we question the ability of ICTs to deliver the promises made on their behalf – we show how this socio-technical innovation may in fact contribute to compounding the double-burden of work associated with gender roles within the home. Contemporary critical understanding of the e-society should incorporate the influence of at-home teleworking because of its implications for the use of ubiquitous ICTs in the home environment, the shaping of work relations and its impact on gender issues. This increasing use of ICTs outside of the workplace is matched by the growing consensus within the European Union on the desirability of flexible working coupled with family friendly policies. This paper explores some of the rhetoric and research surrounding the proposed benefits of at home ‘telework’ and the likely cost–benefits, from an employee’s perspective, in terms of increased freedom, reduced burden and ‘flexibility’. European Journal of Information Systems (2006) 15, 379–388. doi:10.1057/palgrave.ejis.3000632